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1.1. You may order products from the website by submitting a completed order form through the check out procedure. 

1.2 The description and specification of products in the website is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

1.3 We may correct any error appearing in the website or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice. In the event of an error we will contact you with a full explanation and a corrected offer. We are under no obligation to supply goods at the incorrect price.

1.4 We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered please email us at In the unlikely event that the product arrives damaged or faulty, please contact us. This will be given special priority and you can expect to receive the correct item within 4 days. With any incorrect items received, delivery charges will be refunded back onto your credit/debit card.


2.1 The prices payable for goods that you order are as set out in our website at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.


2.2 You will be required to pay for delivery charges as set in our website at the time we accept your order unless otherwise stated. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order. It might not be possible for us to deliver to some locations.




3.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.


3.2 Delivery will be made as soon as possible after your order is accepted. We will arrange for delivery of the products you order by the method and to the address which you specify in the check out procedure. However, the time for delivery will not be essential to the contract between us.


3.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


3.4 At present Fermenti only sends goods within the UK. 


3.5 We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.



4.1 Due to the perishable nature of the products, orders may not be cancelled if they have already been dispatched by us. If they have not been dispatched, then you will receive a full refund. 


4.2 To cancel your contract you must notify us by email to our email address.


4.3 Once you have notified us that you are cancelling your contract, any sum debited to us from you credit card will be re-credited to your account as soon as possible and in any event within 30 days.



5.1 We reserve the right to cancel the contract between us if:


5.1.1 We have insufficient stock to deliver the goods you have ordered;

5.1.2 We do not deliver to your area; or

5.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers


5.2 If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.




6.1 You acknowledge and agree to be bound by the terms of our privacy policy.



7.1 We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. 


7.2 During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.


7.3 We will use the information you provide only for the following purposes.

  • To send you newsletters and details of offers and promotions in which we believe you will be interested.

  • To improve the content design and layout of the website.

  • To understand the interest and buying behaviour of our registered users

  • To perform other such general marketing and promotional focused on our products and activities.



8.1 The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

8.2 The Contracts (Rights of Third Parties) Act 1999 shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

8.3 Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.



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